The data couldn’t be more clear: according to a significant amount of research, we are living in a time of rampant public disrespect. A recent survey found that ¾ of all front-line workers in 25 industries across the globe have experienced disrespect and incivility by customers on an average of once a month. Even more chilling, 73% assume this is normal. Gregg Ward, the bestselling, award-winning author, and speaker on leadership helps us make sense of this disturbing trend and provides thoughtful, practical insight as to how we can respectfully resist becoming a statistic ourselves.

About the Speaker:

Gregg Ward, MCEC BCC is the Founder and Executive Director of the Center for Respectful Leadership whose business fable The Respectful Leader became a bestseller in 2016. In 2018, the book was awarded a Gold Medal in the prestigious Axiom Business Books competition. A resident of La Mesa, and previous member of SUUF, Gregg is now on a national tour speaking about his most recent book Restoring Respect.